Contacting the Fund

Problems logging in?

Ensure your login details are correct – usernames and passwords are case sensitive.

Date of birth should be input in the format of DD/MM/YYYY

Surname must begin with an uppercase first letter

If you are having any issues with logging into my pension online, or accessing the site in anyway, email us at avonpensionfund@bathnes.gov.uk

Why can’t I access my account?

You may be a new member to the Avon Pension Fund and we have not yet set up your record details.

You could be between ‘status’ – for example you were paying into the fund (active member) and then left and stopped paying in (becoming a deferred member) – this transition may affect your access to my pension online. We can check this for you if you contact us at: avonpensionfund@bathnes.gov.uk

Please note that my pension online is currently not available to councillors or uniformed members of the Fire Fighters Pension Scheme and ex teachers.

Do you have a query about your pension records?

If you believe any of your details held within my pension online are incorrect, please use the request a service form or contact us at avonpensionfund@bathnes.gov.uk